Improving Digital and Self-Service Effectiveness Enabling Claims Transformation
The easy-to-use Papyrus WebClient workplace connects the internal/external data, augmenting claim effciency through content service managment. Insurer teams can view tasks, collaborate and act upon the current status of a claim with a 360-degree view of the claimant and the claim case. Moreover, there is no need to switch between systems.
Streamline Claims First Notice of Loss (FNOL)
Improve claimant experience by speeding up settlement
Increase efficiency through frictionless processing & automation
Papyrus Business Designer
Easy for claims business technology teams
Adapt to new situations
Orchestrate recovery activities across the claim ecosystem
Depending on the severity of the claim case, requests are handled in an automated way or may require human judgment and tap into the knowledge and expertise of your employees who have the right skills, availability and authority to handle specific types of requests.
Provide Self-service for effective engagement with claimants and partners
They have a view of the complete incoming and outgoing communication, and can easily communicate back and forth with claimants and partners with ready-to-use templates and communication capabilities (phone, e-mail, SMS, etc.), which are made available directly through the workbench.