Improving Digital and Self-Service Effectiveness Enabling Claims Transformation​

About Papyrus

The easy-to-use Papyrus WebClient workplace connects the internal/external data, augmenting claim effciency through content service managment. Insurer teams can view tasks, collaborate and act upon the current status of a claim with a 360-degree view of the claimant and the claim case. Moreover, there is no need to switch between systems.

Manage Complexity

Transparency and control of the total claims process

Empowering the business for improved claimant experience

Robotic and adaptive in one

AI-User Trained

Boost adjust productivity with an
intelligent workbench

Main Features

1.

Streamline Claims First Notice of Loss (FNOL)

Papyrus manages all aspects of the claim process, enabling insurers to provide effortless claims experience across people, systems and channels end-to-end - from the first notice of loss to claims payment and closure.

2.

Improve claimant experience by speeding up settlement

The digital platform improves the customer experience.

3.

Increase efficiency through frictionless processing & automation

Self-service portal

Claimants can report a claim via digital devices and capabilities like a self-service portal, contact center, email, mobile or social channel.

Papyrus Business Designer

Business professionals use the Business Designer of the Papyrus Plat-form to define, create and maintain interactive forms, live chat, Wizards and other means to help claimants quickly navigate and upload data, photos, videos and documents.

Easy for claims business technology teams

Papyrus Platform powerful tools, such as a Business Designer, make it easy for claims business technology teams to define and change communication and workflow automation.

Adapt to new situations

They can implement changes ‘on-the-fly’ and use them right away to adapt to new situations. All decision process steps and workflow modifications are saved and reviewed to be subsequently used in similar business situations.

4.

Orchestrate recovery activities across the claim ecosystem

Depending on the severity of the claim case, requests are handled in an automated way or may require human judgment and tap into the knowledge and expertise of your employees who have the right skills, availability and authority to handle specific types of requests.

5.

Provide Self-service for effective engagement with claimants and partners

They have a view of the complete incoming and outgoing communication, and can easily communicate back and forth with claimants and partners with ready-to-use templates and communication capabilities (phone, e-mail, SMS, etc.), which are made available directly through the workbench.

6.

Intelligent adjuster workplace & Business Designer for Agility

Papyrus WebClient workplace hooks into internal and external data and provides rich Content services helping manage claims more efficiently.

7.

Deliver Transparency

With direct access to data from policy, agent and document systems, examiners can address the individual needs of each claimant while maintaining a comprehensive view of the claims process across multiple policies and claimants.
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